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Frequently Asked Questions ​

Platform Basics ​

What is De.? ​

De. is a complete supply chain coordination platform that connects logistics companies, commerce platforms, IoT devices, and end users through a unified system. Think of it as the operating system for logistics - providing the invisible backbone that makes delivery and logistics work seamlessly.

What services does De. provide? ​

De. provides several core services:

  • de.auth - Authentication and user management
  • de.arch - Core APIs and logistics services
  • de.iotb - IoT and device management platform
  • de.sdk - Developer SDKs for web and mobile
  • de.eui - Embeddable map UI components

Who is De. for? ​

De. serves multiple user types:

  • LSPs (Logistics Service Providers)
  • CSPs (Commerce Service Providers)
  • Developers and integrators
  • Logistics operators
  • End customers (through white-labeled interfaces)

Is De. available internationally? ​

Yes, De. operates globally with data centers in North America, Europe, Asia-Pacific, and South America. The platform supports multiple languages, currencies, and regional compliance requirements.

Technical Questions ​

What programming languages are supported? ​

Our official SDKs support:

  • JavaScript/TypeScript
  • Python
  • Go
  • Java
  • Ruby
  • PHP

You can also use any language that can make HTTP requests to interact with our REST APIs.

Do you have mobile SDKs? ​

Yes, we provide:

  • React Native SDK
  • Native iOS SDK (Swift)
  • Native Android SDK (Kotlin)

What authentication methods do you support? ​

Our platform supports:

  • API keys (server-side)
  • OAuth 2.0
  • JWT tokens
  • Email/password authentication
  • Phone number authentication
  • Social login providers (Google, Apple, Facebook)

How do I get API keys? ​

API keys can be generated in the De. Dashboard under Developer Settings. Remember to keep your API keys secure and never expose them in client-side code.

Integration & Implementation ​

How do I start integrating with De.? ​

  1. Create an account at dedot.io
  2. Follow our Quick Start Guide
  3. Generate API keys from the dashboard
  4. Install the SDK for your language/framework
  5. Begin making API calls

What maps do you support? ​

Our platform works with:

  • Google Maps
  • Mapbox
  • HERE Maps
  • OpenStreetMap

You can use your existing maps provider or leverage our integrated mapping solutions.

Do you provide webhooks? ​

Yes, we offer webhooks for real-time event notifications. You can configure webhook endpoints in the developer dashboard and subscribe to specific event types.

How do you handle rate limiting? ​

Our standard rate limits are:

  • 100 requests/second for most API endpoints
  • 10 requests/second for computationally intensive operations
  • Custom limits available for enterprise customers

Rate limit headers are included in API responses to help you track usage.

What happens if I exceed rate limits? ​

Requests exceeding rate limits will receive a 429 Too Many Requests response. We recommend implementing exponential backoff for retries.

Pricing & Billing ​

How is De. priced? ​

De. uses a usage-based pricing model with these components:

  • Base monthly fee (varies by plan)
  • API call volume
  • Active users
  • Map loads and interactions
  • SMS/email notifications sent
  • Storage for files and data

See our Pricing Page for current rates.

Is there a free tier? ​

Yes, we offer a free Developer Tier with:

  • 1,000 API calls per month
  • 100 active users
  • 500 map loads
  • 100 SMS notifications
  • Basic support

This is ideal for development, testing, and small projects.

Do you offer pricing for startups? ​

Yes, we have a Startup Program offering discounted pricing for qualifying early-stage companies. Apply through our Startup Program page.

Security & Compliance ​

Is De. GDPR compliant? ​

Yes, De. is fully GDPR compliant. We provide tools to manage user consent, data access requests, and data deletion requirements.

How is data secured? ​

We implement multiple security measures:

  • All data encrypted at rest and in transit
  • Regular security audits and penetration testing
  • SOC 2 Type II certified infrastructure
  • Role-based access control (RBAC)
  • Multi-factor authentication support

Do you offer data residency options? ​

Yes, enterprise customers can specify data residency requirements for specific regions to meet local regulatory requirements.

What certifications do you maintain? ​

  • ISO 27001
  • SOC 2 Type II
  • GDPR compliance
  • CCPA compliance
  • PCI DSS (for payment processing integrations)

Support & Troubleshooting ​

How do I get help with integration? ​

We offer multiple support channels:

What's your uptime SLA? ​

Our service level agreements vary by plan:

  • Standard: 99.9% uptime (43.8 minutes downtime/month)
  • Business: 99.95% uptime (21.9 minutes downtime/month)
  • Enterprise: 99.99% uptime (4.38 minutes downtime/month)

Do you have a status page? ​

Yes, service status is available at status.dedot.io. You can subscribe to updates via email, SMS, or RSS.

How do I report bugs? ​

You can report bugs through:

Next Steps ​

Quick Start GuideTroubleshooting GuideAPI Reference